WELCOME

Welcome to the SMS International Shore Operations careers website. This is where lasting relationships emerge! At SMS, we need outstanding talents like you to help us create extraordinary experience around the world. Join our team, and we will show you the visionary spirit and strong values that have made us grow over a century!

SMS careers are filled with opportunities to progress and develop, both personally and professionally!

SMS International Shore Operations US, Inc.

Welcome to the SMS Family!

My name is Sam and I am pleased you are looking to start a new chapter of your life with SMS International Shore Operations!

At SMS, long lasting relationships, personal growth and strong values are some of the components of what makes us proud of our family business. We will work hard and countlessly to prepare you for a better future. I, for one, started as an airport representative and built my experience from the ground up. It would have never happened if not for the amazing SMS management that led me along the way. This could be your story tomorrow! I give you my word that you will never experience the same day twice, but the experience you receive will be something nobody will ever be able to take away.

As my grandfather used to say, “What could be better than making memorable experiences for others?”

Looking forward to welcoming you onboard in the near future!

Sam

Guest Port Services

Pier Agent & Management Openings

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Guest Airport Services

Airport Agent & Management Openings

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Management

Management Openings

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OPPORTUNITIES

PIER AGENT - GUEST PORT SERVICES
Job Description
PIER AGENT – Part Time

This is a perfect part-time position for professionals looking for supplemental income, retirees, college students, work at home parents/grandparents, or anyone else looking for a low-stress enjoyable job which also allows for potential career growth, cruising benefits and job security while positively impacting the overall vacation experience for all guests. This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port. SMS offers flexible scheduling with hours ranging from 5:00am to 4:00pm or until ships departure; including weekdays, weekends and holidays.

Summary of essential job functions:

• Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest;

• Escort guests requiring additional assistance throughout the terminal during embarkation and debarkation;

• Process check-in of guests electronically. Reviewing guest travel documents to meet government travel requirements and input the information accurately into computer systems;

• Follow instructions and observe all company policies and procedures;

• Must be reliable and able to commit to the schedule as assigned.

Minimum requirements:

• High School Diploma or General Educational Development (GED) certificate;

• Well groomed with a friendly and outgoing demeanor;

• Prior customer service/hospitality experience and dealing with the public a plus;

• Must have a great sense of responsibility, be dependable, have a strong command of the English language (bilingual a plus), excellent interpersonal with written and verbal communication skills with all level of guests, management, and fellow employees;

• Must be able to stand and/or walk for long periods of time often entire shift (4-8 hours);

• Must be able to lift up to 25 pounds, push/pull items, and assist guests in wheelchairs.

Join our team as a Part-Time Pier Agent. Once you click to here apply, it will take you less than 10 minutes to complete our application, which will help us better qualify your candidacy. If you are being considered for this position, you will hear back from our Human Resources department.

AIRPORT AGENT – GUEST AIRPORT SERVICES
Job Description
AIRPORT AGENT – Part Time

This is a fast-paced high energy part-time position requiring a positive, efficient and professional image. Agents will work at the airport, directly with the public and are responsible for providing service for arriving and departing cruise guests. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of airport operations such as meet & greet, escort, transportation coordination services, etc. as assigned. SMS offers flexible scheduling including weekdays, weekends and holidays.

Summary of essential job functions:

• Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest;

Carry and display the approved signage at shoulder height to ensure proper visibility;

• Volunteer assistance and circulates in the luggage carousel area, remaining accessible and approachable;

• Verify guests with transfers and consults manifest as needed;

• Pro-actively and efficiently arrange transportation; document transactions accurately and complete all required procedures as per set standards;

• Perform luggage sweep of all airline carousels at the end of each day and immediately report any leftover luggage to the supervisor and airline representative; assist with expediting luggage, as needed.

Minimum requirements:

• High School Diploma or General Educational Development (GED) certificate;

• Well groomed with a friendly and outgoing demeanor;

• Prior customer service/hospitality experience and dealing with the public a plus;

• Must have a great sense of responsibility, be dependable, have a strong command of the English language (bilingual a plus), excellent interpersonal with written and verbal communication skills with all level of guests, management, and fellow employees;

• Must be able to stand and/or walk for long periods of time, often entire shift;

Good communication skills and crowd control abilities to guide large groups and control lines;

• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.

Join our team as a Part-Time Agent at the Airport. Once you click to here apply, it will take you less than 10 minutes to complete our application, which will help us better qualify your candidacy. If you are being considered for this position, you will hear back from our Human Resources department.

SUPERVISOR – GUEST PORT SERVICES
Job Description
SUPERVISOR - Full Time or Part Time

This is a perfect part-time position for professionals looking for supplemental income, retirees, college students, work at home parents/grandparents, or anyone else looking for a low-stress enjoyable job which also allows for potential career growth, cruising benefits and job security while positively impacting the overall vacation experience for all guests. This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port. SMS offers flexible scheduling with hours ranging from 5:00am to 4:00pm or until ships departure; including weekdays, weekends and holidays.

Summary of essential job functions:

• Ensure that all set staffing levels and man-hours are being met and work with senior management to suggest adjustments for each cruise turnaround as needed;

• Ensure that the entire team continuously works to improve guest experience and demonstrate customer service principals;

• Lead and assist with the training of all new Guest Port Services management in the areas of operational strategies, guest complaints, guest resolutions, personnel issues, inventory control, policies and procedures, etc.;

• Follows through in a timely manner with employee disciplinary action and corrective counseling, and reports any deficiencies or issues to direct manager;

• Review all employee performance evaluations with each corresponding supervisor and present to Human Resources for formal annual review;

• Liaison with pier personnel, respective internal departments and vendors to address and resolve issues and complaints related, but not limited to, ground operation, transportation, hotels, airport , etc.;

• Maintain and build strong relationships with all service providers, outside entities and management team by implementing communication strategies that promote open, honest and effective dialogue;

• Identifies opportunities for re-engineering and helps to implement solutions that improve systems and procedural guidelines that increase the productivity and efficiency of all corresponding service areas and programs;

• Work closely with management to develop and maintain service levels and operational requirements that outline and support department procedures and set standards of Guest Port Services;

• Report to senior management all current operations status through regular real-time communication and by issuing periodic reports;

• Ensure there is seamless communication between airport, port, port agency and ship operations, especially in cases which effect the ship’s departure time.

Key Leadership Behaviors:

• Clear ownership of issues and accountability for results and decisions;

• The ability to work effectively in a multi-tasked, fast-paced environment, under tight deadlines; and be able to analyze and offer creative solutions to resolve issues independently;

• Timely and responsive follow up with internal and external customers (24hr turnaround);

• Detail-oriented and accurate;

• Excellent organizational skills and ability to prioritize workload and meet deadlines;

• Excellent communication skills, including listening, written and verbal skills;

• Lead by example/“walk the talk”;

• Excellent ability to adapt and influence the perspective of direct teams;

• Honest, receptive and sensitive style when communicating;

• Promote and maintain confidentiality;

• Respect and fairness for all team members;

• Positive attitude that motivates and promotes team building;

• Approachable and forthcoming;

• Committed to the development of others and their career path;

• Foster open door policy and expects the same of all team members;

• Accessibility after hours and days off;

• Strong leadership and problem-solving skills.

Minimum requirements:

• Bachelor’s degree in Business Management or equivalent experience;

• 2+ years of management experience;

• Experience with computerized operating systems; proficiency in Microsoft Office (Word, Excel, and Outlook);

• Well-groomed, with a friendly and outgoing demeanor;

• Must have great customer service skills, strong command of the English language (bilingual a plus), excellent interpersonal with written and verbal communication skills with all level of guests, management, and fellow employees.

Join our team as a Guest Port Services Supervisor. Once you click to here apply, it will take you less than 10 minutes to complete our application, which will help us better qualify your candidacy. If you are being considered for this position, you will hear back from our Human Resources department.